Consumer protection in Thailand

Many people are unaware of mechanisms to address consumer complaints in Thailand, and particularly concerning the existence and role of the Office of the Consumer Protection Board (OCPB).

The OCPB receives complaints from consumers who suffer hardship or injury resulting from the acts of the business operator for submitting it to the Consumer Protection Board for further consideration and proceeding. Every consumer being disadvantaged or injury from any product or service can make the complaint at the Office of the Consumer Protection Board, the Government House, Bangkok 10300 by sending letter to P.O. Box 99, Bangkok 10300 or coming by himself/herself or by telephone hotline number 1166. There is also an online complaint lodgement facility.

Consumer rights are addressed in The Consumer Protection Act B.E. 2522 as amended by the Consumer Protection Act (No.2) B.E. 2541, details of which are summarized here.

 

3 thoughts on “Consumer protection in Thailand”

  1. Hello! I have been trying to register in your website so I can file my complaint about Club2slim, an online shop in Thailand which until now did not return my money. However, I can not successfully register in your site. Please do help me. Thanks

    1. Hi, sorry to hear about your bad experience. This isn’t the place to “file” a complaint, but if you want to submit a comment with brief details of your experience you may submit one for consideration without any need to ‘register’. Hope you eventually get a suitable resolution.

  2. I’ve had extensive dental work done, from which I have had multiple problems and been told by other dentists that it is due to the incompetancey of the first dentist. Would this be the correct agency (“board”) to contact and/or would you know if I can hire a contingency lawyer in Thailand to sue the dentist? Thanks

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